Jack Ma: Love is Important In Business | Davos 2018

 

scared of in the next 30 years yeah we people are very lucky because we are in; the area that the world is in a very big transformation because of the chip; technology I think we read a lot on the; books that 200 years ago when the first industry have a lot of great people and; then a hundred years ago low electricity revolution camp a lot of success people; so now the technology count this new technology will also create a lot of; successful people interesting careers but honestly every technology craft; gross income is going to create a lot of social problems and my view is the first; a technology revolution cause the first world war ii technology revolution red; cause the second world war now we under third so what what it's gonna happening people worry about; artificial intelligence people worry about robots people worry about a computer and datas and privacy and; securities people start to worry but whether you're worried it will come you; don't worry it comes so the thing is how you change yourself so I I think next to; 30 years the world is going to be huge a change if there's a third world war I; think the world whoa should be a wall against the disease a wall against; environment pollution a war against the poverty together we should not a war; against ourselves but if we do not see clearly that using the new technology to; solve this problem if we do not unite align together human being gonna fight; each other because every technology revolution will make the world imbalanced when something unbalanced; coming somebody used to be number one suddenly began number two and somebody was number three and then become number; one it's all about comfortable so we people if you're 30 years old my; my view is that if when you have 22 thirty years old you should have follow; a good boss doing a good company to learn how to do things properly when; you're 30 to 40 years old if you want to do something yourself; just do it you're sticking afford to lose to fail but when you're 40 to 50; years old my suggestion is that you should do things that you are good at; right and not do things that oh that's very interesting I want to try something new; it's be dangerous more when you're 50 to 60 years old spending time training and developing; young people the next generation when you see over 60 years old better stay; with your grandchildren mm-hmm but this is normally general like that not; everybody like but most of the people were looked at so 30 years old we people; next to 30 years are the luckiest appearing we're a lot of challenges a; lot of things that's happening and with our knowledge with our physical power; it's time you need to change you have to think we oh if you want to be successful; tomorrow it's impossible if you want to be successful a year later it's impossible but if you want to win ten; years later you have chance that is what I think wonderful and moving on to a; topic which is kind of impossible to ignore after 2017 so I thought of all; the people in leadership positions in Alibaba are women but the picture elsewhere is is a bit more bleak and a; friend of mine recently said something that has really stayed with me women are tired of empowerment programs and we; want power in 2016 venture capitalists invested fifty eight point two billion dollars in male; founded companies while women received just one point four six billion and as; 2017 showed it was a year of sexual harassment scandals the gender pay gap; still exists and unfortunately the list does go on so how do you think we can move beyond tokenistic gestures towards; genuine gender equality yeah that is very interesting a few years are like four years ago there is; journalist came to our company and when; he leaves he asking me pushing why there are so many women your company and I; never realized we have so many women in our company I said anything wrong today; we have a 49% close 49% of the employees; of our company are women that's a lot for a high-tech company it's not on purpose to a high woman we; think they are great in helping us to grow Alibaba is an e-commerce company; ecommerce is a service industry to serve people better you have that you should; have a surf hop service part we find that women doing much better jobs than; men and the second is the last century people compete become muscle no not this; century is not much as the wisdom and next is I believe if a person want to be; successful we should have a high EQ but if you don't want to lose quickly you; should have a high IQ but if you want to be respected you should have have high lq the queue; of love so those three queues put together a lot; of men they have a high IQ below EQ and a very tiny lq women balance wise; they're the best if you want your company to be successful if you want; your company to operate with wisdom with care wonder is the best in my company we; noticed that women they care others much more than men even our site today our; shopping site ecommerce we found a woman buy a lot of things but they buy for their husband their parents their kids; may only buy for themselves mostly because you care that make you the; difference so we have a 49% of the the colleagues; in the company of women and clothes 37% of the senior management of women we; never feel anything wrong and women they they they sacrifice more like when they; they love it they believe it they continue to do it so I think the very; one of the secret sauce for Alibaba to be successful was successful in the past; 18 years because we have so many women colleagues and the other thing is that; with you so proud and you know most of the time you see I go out I never; realized that when we can't always 50 percent of women with my delegation my; team because we never think their women do we think they're great colleagues; though if you try to say now we've got a too many man's and we do have to put some women inside oh that's a disaster; for both side so what would your advice be to companies that operate a little; bit more on that quote of a system but seem to be not making progress or not having such kind of representation when; you have a porter base to have you must have a lot of women you would never reach that I think I'm if a company for; a man trust me this company cannot be sustainable cannot keep on growing because just like; a do if you don't put what inside this do is too tough is easy to break so when; you have a woman amending in the same company when something happened the women are the for example one of the; valley for our company is that the number one value is custom number one being pride number to share her number; three this is everywhere I go Wall Street did not like my point but this is what I said you know if you if you if; you like us investing us if you don't like us please sell our stocks don't buy us we believe custom number one in pride; number two Cheryl number three but we're messed up when we start to compete man suddenly get very angry and you know; this stuff and women always come on no competition let's think about customer number one most of the women; they believe in the first date dream of first-day love most of the man easy to; forget I'm sorry it's do not say bad about man this is this is statistic this is why; our company work the balance and it's it's naturally happening it's not like a; week so a lot of people have a tendency; man is better in doing things but we; don't we think that even if man is a better we still have to hide a woman inside and then the women have enough; women women will hire people more so this is how we did it so I don't know; how many high tech companies in the world like us 49 percent colleagues are; women who feel proud of that house you should be and I think it's a very strong message to send out to like I say other; companies that have a range of reasons for why that's why that's not the case but clearly you've been able to build; the most successful one with with that being with that being so so you just came off stage after giving a talk about; digital ecommerce and what needs to happen for small businesses and entrepreneurs to benefit from; globalization at a time when globalization once again is being questioned is it really delivering for; the most vulnerable is it delivering for people in the global south etc so what is your message to people in this room; kind of about globalization really I think globalization cannot be stopped; nobody can stop globalization nobody can stop trade and I believe if trade stops; warst US trade is the way to solve the; to dissolve the war not to cause the walls I think globalization did a fantastic; jobs in the past of 30 years in rich lot of countries but of course caused a lot; of problems right young people did not have opportunities small business have; done opportunities develop developing countries were neglected but it's only 30 years it's a baby it's; a girl you have to improve it if you do not improve it then you kill it's easy; most of the time the kill something is much easy so my beliefs; it's our generations job today we have a better technology we'll have a better; knowledge about globalization and it's our generations responsibility or; opportunity to improve it tell me how can you stop globalization now after; fish intelligence come robots come my grandfather worked 16 hours a day and he; said he was very busy we work 8 hours a; day we said we are very busy our children may only work three hours of 4; hours a day for 3 days a week I bet they would say oh we're very busy then when; you work on this three hours a day and four days a week we're gonna do you got; to travel around right you cannot stay in the home for a week you would travel; 30 years ago normal life you visit 20 to; 30 cities for your life 30 years later in your life you have visited 300 cities; in your life because of mobile how can you stop it it's impossible so thinking; about that the only thing is to improve it to make it simple; global trade should be simple should be modernized should giving inclusive; everybody have the opportunity so my strong message is that well I feel sorry; for WTO they did great job but in the past 20 years when you put a 200; government and ministers in a one room how can they agree on something; right because I don't like your country no matter how good suggestion you have I said no but business people even if we; put 200 business people in the one room we will surely agree on something and; this is what I believe the next generation of globalization should be; inclusive should create opportunities for young people to get involved; the first globalization in a human history was controlled by few kings and; emperors last 30 years globalization was; controlled by 60,000 big companies if you're not amount of big companies if; you're not in the big powerful countries you don't have chance the next 30 years I bet we will be we will have 6 million; or 16 million or 16 minute companies get; involved the globalization and I'm sure we will make it happen together with a; lot of people maybe book view with the mobile phone if people still using mobile phones 30 years later with a; mobile phone you can global by you want to buy something from Kenya you just; click you want to buy something from Norway you click global by global cell; if you're small thing without internet you can only sell in your village or small town today you can sell across the; world and global pay global delivery and girl will travel the only thing you have; to bring is a mobile phone nope not even Passport this is going to happen in 10 years and; this is the message let's catch this opportunity if you complain the other; people catch it if you catch the opportunity in bracelet now you will be; the next Alibaba people like me I was born in a very poor; family I never got a great education I filled all the examinations for what; reason I don't know but later I realize I don't have money I don't have; technology I don't have a lot of good backgrounds where we have a rich uncle or something no they only that competed; with my people then if young people is less competed for ten years later this is what I believe ten years later will; be happening so everything I do for that goal I know ten years later this thing is going to; happen so prepare for that because I know if I compete with him for next mouse no chance so this is how my; message it's up it's a challenge but it's opportunity and it's the; opportunity for people like us this world the most difficult of thing is to; convincing a successful people ah wait tell him this is a great; opportunity to nananananana forget it right I've been doing this for 30 years but for people like us we're looking for; opportunities in order to survive so we will do anything to be creative so this; is the message 30 years it's opportunity for us it's a challenge for those people who are 60 years old if; they're 60 years old not discrimination; but it is tough for them and maybe says something about how we need to look at; government as well in terms of more young people entering and doing policymaking so if there are these six; or 16 or 60 million businesses and we're all kind of hyper connected on a more; fundamental level do you think consumption is making us happy consumption what do you mean consumption by making; us happy Oh through through consuming are we becoming happier through being more; connected is that genuinely yeah of course consumption were mega-resort consumption Utley we're not happy right; but if their consumption may not be the thing is that for me people like me; people say I jack you are very rich nobody don't have time to spend money and I know this money that; does not belong to me when I have a one minute two minute it's my money but we; have 20 minute problem comes you think the u.s. daughters who gets the valley or Ingrid pollen and the stock market is; gonna problem when you're over 1 billion daughters that is the responsibility; because the society trusted you can manage the money better if you think; that is your money you'll get into trouble this is what I always believed; that's the how can a person have a you know 2000 I make two billion dollars no; matter how hard we hop harder your work you should not get to be an out 10 D; billion the money people put on you it's the trust and credit you have so you should have spent a money better than; government you should spend money better than the other people spending money on the right places so consumptions yes and; I can service industry let me tell you one thing the AI robots is gonna kill a lot of jobs because in the future; machine but there will be we have to create more than service industry; service industry is going to have services got a lot about consumptions so; doing the consumptions service industry has huge hope but you have to do; uniquely I think from that slightly; philosophical point we can turn to the floor for questions so if you if you; could please introduce yourself say where you're from please keep your questions extinct so we can take as many; as possible and relevant for the whole group great so would you like to go first hi my name; is Parv I'm a global shaper from Chicago and you just talked about philanthropy and I'm curious if you could talk about how you see your role is changing in in; the giving space particularly given the fractured world we live in; yeah I think France uppity it's not about helping others is about helping; yourself I had a huge debate with my colleagues several years ago there's a; big earthquake in China and their births big earthquake in Japan so I thought we; we donated like a I forgot they're exempt like a twenty thousand dollars to; Japan ten fifteen dollars to China and people say why we donate that little; because we are you know we have a lot of money and my point is no matter how much; money you donate two minutes twenty minute that money compared to that that; it's tiny you cannot change a lot of things there the thing you donate because you change; yourself when you change the world is changing you have to change yourself; right and the next thing is that philanthropy is about action it's about; involvement it's not about giving money it's about a wakeup of people's; consciousness so I think to me I grow up; and my globalization is grew up in this place mm your 2001 when I was nominated as a; young global leader I had no idea what his Davos where is that is it and what; what is about a young global leader but I came here I learned I listen about; these cooperative global citizenship and mobilization all things I grow up I; understand this is to me it's like a France appeal this has changed to me; because I talk shrub that every time I come to Davos I want to spend time with; young people because I benefit from global young global leader early days; when I listen to Bill Gates of Bill Clinton and George Soros these guys at; that time we don't have that many people very poor facilities well very cold and would like it you know 30 minutes; driving in a bus coming here and Hutchins but now how do you skew up but; this is good you know this is this is a wit this is the this is the the tuition with paid for a grown up and now to me I; think spending time with you man it for me and also I want to tell you my true experience after alpha P does not; necessary use money so by charity you; cannot change the world but if you have a France appear heart you can do a lot; of things so I find this will unfortunately a lot of people have a business heart here making money but do; things like a France opee what we should do is should be a France a big heart; that have a business of skill I hate a lot of people do the opposite they want; to make money but they talk like a France opee and they do like the France that we waste a lot of money so this is; what I mean and it's if you want your team to continue to work with you or; your life you have to plant the seed of care the world care others the first day; they join I don't like a lot of companies make a lot of money because making pollutions and counterfeit; products by end of the year donate some money this is no good business the; philosophy idea should should be buried into the business model that's like my; philanthropy apart I think the message that young people can take forward please hi my name is Iman I'm a global; shaper from the Jeddah hub in Saudi Arabia my question is as a young boy did; you envision that your life would be like this did you have intuition about this and if so do you think the belief; helped in achieving such a great success as a young boy I never thought you know; it's a young believe ever today I never thought I would be here honestly I never; thought but as a young boy I probably when I look back every problems; I met invite when I was a kid benefited me I filled so many times people; probably know that I'm applying jobs for so many jobs over 30 jobs all rejected; not even got a chance to the four of us an interview for a KFC job 23 accepted I; was the only guy rejected six people went full of looking for a police job five except I was the only one my cousin; I applied job as a as a server in a four style to my city we wait long queue for; two hours he was accepted I really so my mother looked at me huh you know guess; but I know this is a training course for me before; my thirty years old I'm a failure of people lose by never give up I think; there is opportunity there and then I I was a teacher later I bred from; University I was teaching in the university for six years number five; because number five year I was elected the best a teacher of my universe elected by students so I said everything; I taught my students are the things I learned from books what if I go out; spend a ten years experience all the things whether fail or succeed I'd go; back to teach again that was my original thing in doing Alibaba so I never; thought I could be rich I never thought it would be successful I never thought we could survive for eighteen years and; then we made it the only thing that today we should do is share the; experience and know-how especially share the mistakes suffers with others my thinking is that; you guys remember if you want to be successful learn from the other people's; mistakes don't learn from the successful stories successful stories they make; don't listen to that there are a lot of reasons behind it just like God I; remember the first time Harvard Business School came to us say J we want to write; a case study for you yes years 2001 a 2000 became the spend; one week and they write a report and I really I said this is not me and this is; this is you as a no this is not us he said this is you so they make IV sign and the case study go up and they start; to teaching lot of universities the next five years they invite to need to go to the case study and they always find a; competitor of my company and F after every case that case study Ali Papa; would die that company will succeed all the students are green and actually; every five years all the competitive diverse to survive so how can you study this kind of a successful story; learn from the mistakes the other people no matter how smart you are you will; encounter these mistakes you learn from mistakes not because you will be able to avoid mistakes you were able to when; these mistakes come they suffer comes you know how to deal with it how to face; it I write the book I want to write if I; if I want if I can't there's a re Bubber; 1001 mistake this is the most tragic things that in my life in my life is not; how much we achieved is how much we go through the tough days and mistakes and; this is what you see if you step to think now would be good so if you're; asking me when as a boy I never thought about that never that's going to use the back of; the room finally white gel from Shanghai; I know that you recently spend a hundred million a hundred billion RMB in deep; tack research I just wonder how you think of the future of the attack and how that's going to influence humanity; and creativity thank you I think technology as a company we; invest a 100 billion I'm be which is like a hundred fifty right are 15; billion 15 billion US dollars all researching for the high-tech as a company I hope in; the future we gain our profit because of a technology not because our size so we; have to invest in technology but I don't like this convert there's a debate artificial intelligence threat the human; beings I think artificial intelligence should support human beings the; technology should always doing something to enable people instead of today disabled people well; steam machine comes when car comes people hate it you know today we think; car is good when that meant that the automobile went first was designed people especially this car this horseman; right they destroyed every cars they can see so I would say people like us when; we have the money we have the resources we have the young old excellent the young people we should spend money on; the technology that enable people empower people make life better so this; is what we want to invest and I think artificial intelligence no matter how; apt efficient town is good human being in the future competed with the machine; on knowledge you don't have chance computer is always going to be smart; than you are when there's a car forget about a full run faster when there's a; plane don't think you can fly like a when there's a computer you know computer is always smarter than you are; they never forget they remember everything they never get angry they calculate faster but computer can never; be as wise as a man what's the difference between smart and wisdom my; view is a smart people see something the other people don't see a wise people see; something he pretend he did not see it our smart people know what he want a; wise people know what he doesn't want a wisdom the person with wisdom knows I; don't only you know I don't want this then you know what do you want so I; think this is the money we invest to support human beings not supporting; Alibaba this lab is open to the whole world it's not supporting Alibaba at all; wonderful so I; hi I'm sad Noble shaper from this Lambeth huh I really want to know what you think about leadership is it; something that comes from the heart when it comes to decision making as a leader or is it something that that you have to; take you have to think through your mind as well or is it a bit of both like as a leader when you make decisions would you; go with something that you really feel about from your heart or would you have tried to have a mix of your mind and; your heart when you make decisions yeah I think you are it's a good question I've been thinking about that first it's; a it's your nature instinct there must be have something that you different; second is you need to training you should be trained through all the tough; experience but still positive I found out some great leaders in the world they; are always positive they never complained others and never complain and; they they look at the things in a different view like normal people so I; think people a my company they at the; beginning they don't like me because I'll always think about 10 years five years and then after we working together; for three or five years they find who you are right then we got the credit rating and as a CEO one of the jobs; where everybody's happy you have to see the unhappy things when everybody's unhappy you have to see the happy things; so leadership is nature but you have to have a train and learn and I got my; leadership some aberrated in Davos I see so many well you know all the end to; financing how many people here know about Ari paid Thank You Ari paced decision was made; here I was thinking about Ali pay you know but I was not a dare to launch a; leap it in China if you do financing without license you were being jailed at that; time so I think I went to the banks can't help us do the e-commerce of transaction no no no no no banks would; accept it so if there will be no a leap no financing the e-commerce to go nowhere so I was year 2004 I was here; listen to a speech by two state leaders; about leadership and this guy's leadership is about responsibility you; believe it but don't be people don't believe it but if you think it's so; critical you should pay any price to do it so that day changed my mind and a call back; to my team say let's launch it within one month if somebody else go to the; jail I go to the gym who would be the second we'll follow me if I go you; continue and you got the job you go continue that was the code leadership determination and your 2004 I made a; decision here I called back and now today the a leap a launched and it's so; big over 800 million people today using a leap a bullet this is called wonderful; shall we take one from a ydl to be to be fair any questions yeah please hello my; name is Pablo from Costa Rica ygl and given your perspective of caring and; being a trustee of all this what do you do for self care and also maybe within; your company because earlier on often you can cut through sleep or other things in a silly way and you realize; that if you plan for the long term one also has to take personal care be there; mindfulness or prioritizing better and how are you doing this and how do you promote that in your company; well I'm lucky that I have a eighteenth co-founders and most of them my students; when we in my apartment I told them my dream I've met my vision and we're; videotape funny thing is that when Alibaba launched her for the first day I said that's a videotape everything every; important meetings that we joined together I said the purpose is that someday if we Phil would give the videos; to the people to research why we film if we succeed give the videos to the other; people so we have a lie almost the whole house of videotapes so the first videotape I say I speak for; two hours and those guys look at me okay so that's what do you want to do I'll; say yeah this is what I want to do we I; was the first I know nothing about technology I know that nothing about management I know nothing but but the; only thing is that you don't have to know a lot of things you have to find the people who are smarter you are my; first away is always find people who knowledge on computer smart denying; accounting Merlin for so many years I always try to find the people who smart; than I am and when you find so many smart people my job is to making sure; that smart people can work it together and then if smart people can work it; together it's easier the vision do believe because if stupid people can; working together easily smart people can never work together but people work it together easily they; don't believe the vision the people who believe the vision but they don't work together so very important there is a; finding smart people and my job is two things making sure they work together so; the culture is important long-term Isha you should be ideal; it was great strong vision leader but you should also have to survive today if you don't survive today you got so; the best way to promote your company is not to you it's not me as the CEO of the; best ways your product your services your employees the best investor product; of your company is your employee so I spent a lot of time 30 days for the; first 2,000 employees of Alibaba I speak everybody for for one or two hours; Wendi joining I said I will never promise you would be rich I never; promised you would be promoted but I promise you suffer I promise you will; have a terrible life right although all the terrible things I promise you; enjoying this company right but good things if you promise good things you; are misleading them because I cannot promise myself we we know this is the; future but we not we are not sure that we will be there but if we don't work; together we all will lose our job and; they do always say and I think I've experienced this myself if you knew how hard it would be would you would you do; it and it seems for you a key part of leadership is leaving the ego at the door and being willing to hire people; better than you who you can then kind of empower to carry out your your vision wonderful yep; hi I'm Aiman from global shipper Chikara hub how does your experience of pick a; teacher influence how you run the business okay and do you have any message for those who are working in education space thank you how does your; experience of being a teacher in early days Oh influence how you run the business oh yeah let me tell you one; thing I never thought I could be a CEO I never thought I later I become a good; CEO one of the thing I learned from teachers as a teacher very important a; character of a teacher is the teacher always expect his students better; I want this student to become a banker that's to become a mayor they're gonna it's a scientist this is all teachers; want if you don't have this kind of thinking it's a it's a louse loop it's a; terrible teacher a good teacher always want the other people better you don't want this teacher in jail that teaches a backrub; that that teacher is so you know you know so as a CEO I trained myself is I; always want those people join the company do better than they thought and; everything the company should do is making sure the good environment to training him to be more positive and; everything we do this is a teacher and teacher does not mean I know better than you are; everything I know better than you are because I learn from others so a teacher should learn all the time; a teacher should I share all the time a teacher should always expect the other; people better than you are and by the way education it's a good big challenge; now if we do not change the way we teach 30 years later we'll be trouble because; the way we teach then the thing we talk teach our kids are the things past 200; is knowledge based and we cannot teach our kids to compete with machine who is; smarter we have to teach something unique that is machine can never catch up with; us in this way 30 years later our kids have the chance; I hope I ask your question it's a very difficult one to answer but what are; those skills that you think we need to we need to teach if it's we're moving away from knowledge what are the key; things value believing independent; thinking teamwork care for others these are the soft part; the knowledge may not teach you that mmm that's why I think we should teach; our kids sports entertain the painting; art to making sure humans should be different from everything we teach should be different from machine if the; machine can do better you have to think about; hi this is Hashem and Moussaoui from Manama Bahrain talking about education; and the fourth Industrial Revolution we have been talking about people losing their jobs or they are not qualified; enough with the skills needed what are you doing for the people within your company to get up to date to get; continuous learning to get to know what's the technologies needed for the future thank you okay luckily I don't have to do a lot of; these kind of things in my company because we are fighting every day for; the future we know if we do not work hard Facebook or Google and Amazon all; these got to do better right so this is why we are globalized it's a competition; globalized but we know that's not talked it's not about technology competition; all the people today not like eighteen founders we only have a two and a half people engineers today we have more than; twenty-five thousand engineers they are all smart people they do much better job than the 18 years ago but the only thing; I wanted making sure that these people have a friend to be heart because the; data we have the technology we have if they do not have a great hardening set; we are going to make disaster for the world Google Facebook Amazon Alibaba these; companies we are the luckiest company of this century and we have to run if we're; lucky we have the responsibility that we should have a good heart to do something; good but on the other thing I want to say is bad that making sure that; everything you do is for the future for example you know about a single estate single stay shopping day November 11 is; the day we created last year that they were certain 25 billion u.s. dollars for; one day and for the first a minute over; 70 to 80 million people rush inside to shop on the mobile phone so you have to; making sure the system is good enough we have to finish we have; finish 270,000 transactions per second; can't you mention that toilet 17000 the transactions per second if we; do not have that kind of computing capability the whole system will crash; because we have several hundred minute people waiting to pay the money so this; technology we know why we do this for crazy for one day because we want to; test the technology this technology should be inclusive because we know; today in China from weak rate probably like a hundred minute package delivery; we believe a date five years later the whole world would deliver one billion; packages per day think about what's the technology are we ready for that so the; singular stay is to testing this technology and and to be inclusive so; making sure the market drive done not the boss drive them; thank you very thank you jack Azusa Parra from Mexico from the monetary hub global shaper we have been talking a lot; about dollar generation and I really like the conversation about three to four three years after actually I have; been hearing these days that we haven't had this know in thirty years here so the question is going to a quote of; Professor Schwab he said a couple of months ago to the global shapers that were the first generation that is going; to software about climate change and we are the last one that can do something about it so with your teaching by teaching; passion what are the three things that we are saying to educate the term mailing employees or the Hana Miller; employees whatever who's looking at this video to develop an environmental mindset spiritual mindset and non; fragmented world mindset okay first let; me say this every disasters the environment disasters as a reflect of; human heart day because when we need it; too much we destroy a lot of things I think the human being today we the past; 200 years because of knowledge-based technology Oh knowledge-based the; training system all we want to do is get more we want more things we go to the; moon we go to Mars we go this we always also looking we human being never inside; looking if you don't have the inside looking you will never be wise if you're; not wise you never know what do you don't want today human being get much; more than they expect they should have so the environmental pollution the whole; thing happening is because human being become greedy become arrogant so this is; why the big data the data technology is try to understand a the inside of human; what is that data is the human behavior a lot of people trust me the machine; will know you better than you know your have you seen some movies some gamblers; you know they're there they're great they look at the eyes you if you got a good car; this I believe but none of people don't see that the machine see all the details machine know you better so what I would; say is that in a data period human be next to 100 years people human will not; try to understand things inward-looking we will see a lot of uglies of ugly things of ourselves where; knowledge based art were looking you see the ugly things of the others and good things when loadings are working this is; Chinese philosophy Chinese people our believing is always inside watching; we're supposed to do have inside to check in every three times three times a; day but not not really if you can really do that you can do that then you'll be; good so for environment you're right if we do not make action take action all; the money you make was spent in the hospital medicine our kids were being; big trouble so let's fix it and fix first fix our heart fix our know-how and; fix our belief when you have a belief wherever religion where you have a; valley it's better so I think this is what I concern to me this is what I; think the young people should always have the valley the mission if you have; something you believe in your heart that would be different this is what next two thirty years education will focus on we; have time for one last brief question Karina; Thank You this is Karuna from the port wassup mauritius and my question is you; talked about your workplace culture I'd like to have one or two examples if possible of how do you motivate your; employees and I'd like to throw in the last question is how much do you sleep ok this is such a controversial topic; and I keep hearing different versions thank you what about keeping the different Russians CEO sleep on the three to four; hours and where's ever heard like you know you need at least eight hours so yeah I'm a bit divided and and I'd love; to know your secret thank you yeah how do i emotive i incentive or x are; colleagues you have to find the people became mobilize themselves it's impossible to; find to to encourage an active person so the people your high that people work; together they they have to be oh you cannot we have a 65 thousand in price; now you cannot high all of them that positive but at least the people work with me my management leadership several; areas they have to be positive they have to know the incentive the others because; i cannot be incentive everybody and making sure the culture so i think it; would be very painful for me to talk to my vice president and he need to be incentivized and mobilized every time; right this is gonna work if he is not if he does not know how to incentivize or; mobilize his people it's better i don't think he will be the vice president they; should be a good engineer good designer but not a good leader a good leader; should know how but not by only money; most of people incentivized or move on not because you give them a lot of money; you give the spent just appreciation and correct; heartful advice when it come to my; meetings internal meetings you'll be shocked because we we're not like a lot; of the other Chinese company the boss say and listen take notes and go down we are like a war room we make decision; based on whose voice is louder early days you know we fight it a talk; and then making sure everybody speak up so this is also a way of mobile life and; incentive there are a lot of ways and different people have a different way to; send incentive so this how much time I sleep yeah I have a problem I mean I; don't I sleep not very shot but not good and I don't; eat a lot this is something that I was cursed I don't eat a lot; I'm a very pickle on the food and I don't know sometimes I would love to see; what the things that make me work like that but for sure that if I suddenly; give me one man's vocation I'll collapse; it's I think there'll be something in my heart maybe the mission at the beginning of; mission of eighteen people today we have 65,000 people they all believe the; mission so if I give up I can give up in my position but I should not give up the mission if I give; up everybody say hey no so and then especially today Alibaba at this size; people continue to say for this size the growth rate will be tiny or down so; what's the 1020 years Alibaba will look like if you want to be stupid greater or; triple our size what's what what the direction how to do it so I spend lot of; time thinking a lot of time thinking and I love to think good thing is I have a; good team now I think I do the talk they do the work yes on that note I think I'm; sorry we didn't; English (auto-generated); AllFrom World Economic ForumDebatesSeminarsPolitics NewsRelatedFor youListenableRecently uploadedWatched; ; 56:00; NOW PLAYING; ; ; Davos 2019 - Meet the Leader with Alibaba Executive Chairman Jack Ma; World Economic Forum; 144K views 4 years ago; ; ; 1:56:06; NOW PLAYING; ; ; Public Forum Trade 2030: opening debate; World Trade Organization;

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